Support
Need help with your SIMRelay account or have questions about our SMS relay service? Our support team is here to assist you with any technical issues, billing questions, or general inquiries about virtual SIM card management.
Contact Support
For the fastest response to your support request, please email us at:
Email: support@simrelay.com
When contacting support, please include the following information to help us assist you more efficiently:
- Your SIMRelay account email address
- Description of the issue or question
- Any error messages you're encountering
- Screenshots if applicable
- Your virtual SIM card number (if relevant to your inquiry)
Support Hours
Our support team operates during German business hours:
Monday - Friday: 9:00 AM - 6:00 PM (CET/CEST)
We aim to respond to all support requests within 24 hours during business days. For urgent technical issues affecting your SMS relay service, we prioritize these requests for faster resolution.
Common Support Topics
Account & Billing
- Subscription management and upgrades
- Billing questions and invoice requests
- Account settings and configuration
Technical Support
- SMS forwarding setup and troubleshooting
- API integration assistance
- WebSocket connection issues
- Slack and Microsoft Teams integration
Service Issues
- Missing or delayed SMS messages
- Virtual SIM card number problems
- Number locking and access management
Before You Contact Us
For faster resolution, please check our documentation and FAQ section first. Many common questions about SMS relay setup, API usage, and account management can be resolved using our self-help resources.
If you're experiencing service disruptions, you can also check our status page for any ongoing issues with our SMS relay infrastructure.